Sapona Customer Order Management

Customer Order Management Policy

Before Sapona accepts an order or change, the requirements are adequately defined and documented. For orders or changes received verbally, Customer Service maintains an order form documenting the requirement. A computerized master list and inventory of all product codes and descriptions is maintained to insure that the customer description of the product desired is consistent with the product code provided. These codes and customer lists also document the sales representative and contact for communication with the customer.

Sapona's policy is to carry inventory and deliver standard orders from stock within 1 to 2 days, unless otherwise requested. An order is considered completed if +/- 10% to the nearest case is shipped by the scheduled due date, or as specified by the customer. If inventory is not on hand, Sapona reviews manufacturing capability to produce the requirement and then gives the customer an estimated delivery date. Sapona may buy processed yarn on the outside to repack and resale. If there are any delays or differences in the order and what will be shipped, the customer is contacted immediately. Sapona's procedures document how orders are reviewed and amended. Customer Service notifies customers of changes in the raw material merge, and significant process changes in advance and provides samples if required so the customer can evaluate the impact of the change.

Orders for samples of new products are communicated in writing or via email to the appropriate departments. The QC/R&D Manager maintains a database to track details of all sample orders. Sapona has procedures for reviewing, amending, and coordinating sample order requirements. Sapona prides itself on quick response to sample requests.

Sapona clearly communicates in writing any limitations on end use of product. Sapona does not provide off-grade or second grade quality unless authorized by the customer.

Call Kelly Hooker or your sales representitive to place an order.

ph. 336-625-2727
fax: 336-626-0876

CBI Info

WRAP Principles

McMichael and Sapona Comply with the following principles:
Comply with laws and workplace regulations in all locations we conduct business.
Prohibit involuntary or forced labor, indentured, bonded or otherwise.
Prohibit child labor, not hiring any employee under 14, or under age interfering with compulsory schooling, or under the minimum age established by law.
Prohibit harassment or abuse.
Provide at least minimum pay as required by local law, including all mandated wages, allowances and benefits.
Comply with wage and hour laws, where number of hours and days worked per week shall not exceed legal limits.
Prohibit discrimination in hiring, promotion, termination and pay, and promote equal employment opportunity and affirmative action.
Maintain a healthy and safe work environment.
Recognize and respect employees rights of free association and collective bargaining.
Comply with environmental rules, regulations and standards applicable to operations and observe environmentally conscious practices in all locations where we operate.
Comply with applicable customs laws.
Maintain security procedurs to guard against the introduction of non-manifested cargo into outbound shipments. (e.g. drugs, explosives, biohazards and/or contraband.)